Terms of Service

Last updated: June 17, 2026

1. Overview

This website is operated under the Nalvina store name. Throughout this website, the terms “Nalvina,” “we,” “us,” and “our” refer to the operator of nalvina.com.

Nalvina provides this website, including the information, products, services, features, and tools available through it, subject to your acceptance of these Terms of Service.

By visiting our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service and the policies referenced on our website.

Please read these Terms carefully before using the website. If you do not agree with these Terms, please do not use the website or place an order.

2. Eligibility and Website Use

You must be at least the age of majority in your state, province, or country of residence to place an order through this website.

You may not use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

• Submit false or misleading information.
• Attempt to interfere with the operation or security of the website.
• Upload viruses, malicious code, or harmful software.
• Scrape, copy, reproduce, or commercially exploit website content without permission.
• Infringe the intellectual property, privacy, or legal rights of Nalvina or any third party.
• Use the website to conduct fraudulent transactions or unauthorized reselling activities.

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to display product descriptions, colors, measurements, materials, images, prices, and availability accurately.

However, product colors may appear slightly different depending on lighting, photography, screen settings, and device displays.

Customers are responsible for reviewing the product description, selected size, selected color, package quantity, and size chart before placing an order.

Minor measurement differences may occur because garments are measured manually. Any applicable measurement tolerance should be stated on the relevant product page.

The products included in a multipack or set will be based on the option, color combination, and quantity selected by the customer before checkout.

4. Prices and Payments

Prices are displayed in the currency selected on the website or shown during checkout.

Applicable shipping charges, taxes, duties, or other charges will be shown during checkout when available or may be assessed by local authorities depending on the delivery destination.

We reserve the right to correct genuine pricing, description, or technical errors. If an error affects an order that has already been placed, we will contact the customer before processing the order.

Payment must be successfully authorized before an order can be processed.

Payment information is processed through authorized third-party payment service providers. Nalvina does not directly store complete payment card details.

5. Orders

After an order is submitted, the customer will normally receive an order confirmation by email.

An order confirmation does not guarantee acceptance of the order. We may cancel or limit an order for reasons including:

• Payment authorization failure.
• Suspected fraud or unauthorized payment activity.
• Incorrect pricing or product information.
• Product unavailability.
• Invalid or incomplete shipping information.
• Unusually large quantities that appear intended for unauthorized resale.

If we cancel a paid order, the applicable payment will be refunded to the original payment method.

Customers are responsible for providing an accurate email address, shipping address, billing information, and telephone number where requested.

6. Order Changes and Cancellations

Customers should contact us as soon as possible if an order needs to be changed or canceled.

We will make reasonable efforts to assist, but an order cannot normally be changed or canceled after it has been processed, packed, or transferred to the carrier.

Submitting a cancellation request does not guarantee that the order can be stopped before shipment.

7. Promotions and Discounts

Promotional offers are subject to the terms displayed with the offer.

Unless expressly stated otherwise:

• Discounts cannot be exchanged for cash.
• Multiple promotional codes may not be combined.
• Promotions may apply only to selected products, quantities, or order values.
• A promotion may end when its stated period expires or its allocated stock is exhausted.

We will not use a promotional price or deadline that we do not reasonably intend to honor.

8. Shipping and Delivery

Shipping is governed by our Shipping Policy, which is available through the website footer.

Delivery estimates are estimates and are not guaranteed arrival dates. Delays may occur because of carrier operations, customs processing, severe weather, public holidays, address problems, or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return Policy, which is available through the website footer.

Customers must contact us before sending a return. Packages returned without authorization or sent to an unauthorized address may not be accepted.

Refunds are issued only after the returned product has been received and inspected, except where applicable law requires otherwise.

10. Intellectual Property

The website and its original content, including text, layout, graphics, store branding, and original product materials, are owned by or licensed to Nalvina and are protected by applicable intellectual property laws.

You may use the website only for personal, non-commercial shopping purposes.

No content may be copied, republished, distributed, modified, or commercially used without prior written authorization.

11. Customer Reviews and Submissions

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• The content is accurate and based on your genuine experience.
• You own the content or have permission to submit it.
• The content does not violate another person’s rights.
• The content is not unlawful, abusive, deceptive, defamatory, or misleading.

We may moderate or remove content that violates these requirements.

Submitting content gives us a non-exclusive right to display and use that content in connection with our website and services, subject to applicable privacy law.

12. Third-Party Services

The website may use third-party providers for functions such as payment processing, website hosting, analytics, advertising measurement, customer support, and delivery.

These providers may have their own terms and privacy practices.

We are not responsible for third-party websites that are not controlled by Nalvina. Customers should review the policies of a third-party website before providing personal information or completing a transaction there.

13. Accuracy and Website Availability

We aim to keep website information current and accurate, but occasional typographical, technical, pricing, availability, or description errors may occur.

We may correct such errors and update website content when reasonably necessary.

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

14. Disclaimer and Limitation of Liability

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer protection law.

To the maximum extent permitted by applicable law, Nalvina will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Our total liability relating to a product order will not exceed the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.

15. Indemnification

You agree to be responsible for losses, claims, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

This section does not limit any mandatory consumer rights.

16. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

17. Termination

We may suspend or terminate access to the website if a user materially violates these Terms, engages in fraudulent activity, or threatens the security or operation of the website.

Any obligations arising before termination will continue to apply.

18. Applicable Law

These Terms will be interpreted under applicable law and mandatory consumer protection rules.

Nothing in these Terms removes any legal rights that customers may have under the laws of their place of residence.

19. Changes to These Terms

We may update these Terms to reflect changes to our services, practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

20. Contact Us

Questions about these Terms may be sent to:

Email: help@xmsy-aftersales.info

Website: nalvina.com