Privacy Policy

Last updated: June 17, 2026

This Privacy Policy explains how Nalvina collects, uses, shares, and protects personal information when you visit nalvina.com, communicate with us, create an account, or place an order.

1. Information We Collect

Depending on how you use the website, we may collect the following categories of information.

Contact and Identity Information

This may include:

• Name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.

Order Information

This may include:

• Products ordered.
• Selected size, color, and quantity.
• Order value.
• Shipping method.
• Order status.
• Return, exchange, and refund information.
• Communications relating to the order.

Payment Information

Payments are processed by authorized third-party payment providers.

Nalvina may receive limited payment-related information, such as:

• Payment status.
• Transaction reference.
• Payment method type.
• Limited card details, such as the last four digits.

We do not directly store complete payment card numbers or card security codes.

Device and Usage Information

When you visit the website, we may automatically collect information such as:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Time zone.
• Language settings.
• Pages and products viewed.
• Referring website or advertisement.
• Interaction with website features.
• Cookie and similar technology identifiers.

Customer Service Information

When you contact us, we may collect:

• The content of your message.
• Order number.
• Photographs or videos supplied in connection with a product issue.
• Delivery and tracking information.
• Records of customer service communications.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.
• Arrange delivery and provide tracking information.
• Process returns, exchanges, cancellations, and refunds.
• Communicate about orders and customer service requests.
• Verify payments and prevent fraud.
• Maintain and improve the website.
• Diagnose technical issues.
• Understand how customers use the website.
• Measure the effectiveness of advertising.
• Personalize website content where permitted.
• Send marketing communications where consent or another lawful basis applies.
• Comply with legal, accounting, tax, and regulatory obligations.
• Protect the rights, safety, and security of customers, Nalvina, and service providers.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to:

• Keep the shopping cart working.
• Remember website and language preferences.
• Maintain account sessions.
• Improve website performance.
• Understand website traffic and customer interactions.
• Prevent fraud and security incidents.
• Measure advertising performance.
• Provide relevant advertising where permitted by law.

You may control or delete cookies through your browser settings.

Disabling certain necessary cookies may prevent parts of the website, including the shopping cart or checkout, from working correctly.

4. Advertising and Analytics

We may work with advertising and analytics providers to understand website activity, measure advertising campaigns, prevent fraud, and show relevant advertisements.

These providers may collect limited device, browser, interaction, and cookie information according to their own privacy policies.

We do not sell personal information for money.

Depending on the laws that apply to you, certain advertising-related disclosures may be considered “sharing” or targeted advertising. You may contact us to request information about available privacy choices.

5. How We Share Information

We may share personal information only when reasonably necessary with service providers that help us operate the business, including:

• Website and e-commerce platform providers.
• Payment processors.
• Fraud prevention providers.
• Warehouses and fulfillment providers.
• Shipping carriers and logistics providers.
• Customer service providers.
• Email and communication providers.
• Analytics and advertising measurement providers.
• Professional advisers, auditors, insurers, and legal service providers.

We may also disclose information:

• To comply with applicable law or a lawful government request.
• To investigate suspected fraud, abuse, or security incidents.
• To protect legal rights or customer safety.
• In connection with a merger, acquisition, financing, restructuring, or sale of business assets.

Service providers are permitted to use personal information only for the services they perform or as otherwise allowed by law.

6. International Data Transfers

Our website, service providers, customers, warehouses, and shipping partners may be located in different countries.

As a result, personal information may be processed outside the country where the customer lives.

Where required, we use appropriate contractual or legal safeguards for international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer service.
• Maintain transaction and tax records.
• Handle returns, disputes, and chargebacks.
• Prevent fraud.
• Enforce agreements.
• Meet legal and regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Customers should protect their account credentials and contact us promptly if they suspect unauthorized account activity.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Opt out of certain marketing communications.
• Submit a complaint to an applicable data protection authority.

To submit a privacy request, contact us using the email address below.

We may need to verify your identity before completing a request.

10. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe option contained in the message or by contacting us.

Unsubscribing from promotional emails will not prevent us from sending necessary transactional messages relating to an order, payment, delivery, return, or account security.

11. Children’s Privacy

The website is not intended for children under 16.

We do not knowingly collect personal information from children under 16 without legally required parental consent.

If you believe a child has submitted personal information, please contact us so that we can review and, where appropriate, delete it.

12. Third-Party Links

The website may contain links to third-party services.

Nalvina does not control the privacy or security practices of third-party websites. Please review the privacy policy of a third-party service before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or legal obligations.

The updated policy will be posted on this page with a revised “Last updated” date.

14. Contact Us

For privacy questions or requests, contact:

Email: help@xmsy-aftersales.info

Website: nalvina.com