Contact Us

Thank you for visiting Nalvina.

Our customer service team is available to assist with:

• Product information.
• Size and color questions.
• Order status.
• Shipping and tracking.
• Order changes and cancellations.
• Damaged, defective, or incorrect items.
• Returns, exchanges, and refunds.
• Payment and checkout questions.

Email Support

Email: help@xmsy-aftersales.info

We generally respond within 1–2 business days.

Response times may be longer during weekends, public holidays, major sales, or periods of unusually high message volume.

Before Contacting Us

To help us respond efficiently, please include:

• Your full name.
• Your order number, if applicable.
• The email address used to place the order.
• A clear description of your question.
• Photographs or videos if reporting a damaged, defective, incomplete, or incorrect item.

Please do not include complete payment card numbers, card security codes, account passwords, or other highly sensitive financial information in an email.

Returns

Please contact us before sending a return.

Our team will review your request and provide the applicable return instructions and authorized return address.

Packages sent without authorization or sent to an address shown on the original shipping label may not reach the correct return facility.

Website

nalvina.com